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FENDI
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HUGO BOSS
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INGERSOLL
IWC
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Need Help?




Frequently Asked Questions

Order Status
When will my order be ship out?
You will receive a confirmation email from Orolus.com once your order has been shipped. If you suspect that an error has occur on your order, kindly email us with your name and order number. An Orolus representative will reply within 24 hours. Top

How do I track my order ?
Every purchase will come with a tracking number from FedEx. You can track the delivery status of your purchase with the fedex tracking number using the orolus.com main page, or
www.fedex.com
Top

When will my backorder arrive ?
In the case of back-ordered items, the goods will be delivered when stock becomes available. An Orolus representative will keep you updated on the status of your order. Top

My order never arrived.
Please double-check on the status of your order through www.fedex.com or www.dhl.com, using the tracking number assigned. If you have reasons to believe that your shipment has been lost, kindly contact Orolus as soon as possible, with your name and order number. Top

How do I cancel my order / item?
You can cancel your order within 24 hours of your order. Please notify us through email and we would appreciate it if you could include the reason for canceling. Please include your order number in our Contact Us form. After we receive your e-mail, we will proceed to cancel your order. If the package has been shipped and the tracking number has been forwarded to you but for personal reasons you decide to cancel the order, please note that all return shipping charges will be borne by the customer.
Please also note that if we have processed your order but have not shipped the watch, you will be liable for a 3% restocking fee or USD15 (which ever is higher based on the cost of the watch) to cover our expenses. Top

Shipping & Returns
How do I return my product?
All returns must include a Return Merchandise Authorization Number (RMA#). If you wish to return a watch, please indicate the reason you are returning your product, and send your request here. Once you have received the RMA#, proceed to send the watch to Orolus.com at:

Orolus.com Sdn. Bhd.
Suite 8-12B-1, Level 12B,
Menara Olympia,
No. 8 Jalan Raja Chulan,
50200 Kuala Lumpur, Malaysia. Top

How much is my shipping charges?

Countries
Shipping rate

  Singapore
  Hong Kong, Taiwan
  Brunei, Japan, Korea
  US, Canada, Australia
  UK, France, Germany, Italy
  Sweden, Norway, Spain
  Middle East, South American, Africa, East Europe

US$10
US$10
US$15
US$15
US$22
US$33
US$36

Clause: Apart from shipping charges, the customer is responsible for all duties and import taxes. Duties and import taxes are only applicable to certain countries. If incurred the duties/import taxes billing would be delivered by our carriers, FedEx or DHL either on the day of the package to be sent to the customer or in a few weeks thereafter. Top

What is the shipping policy?
If you would like to re-route your package after receiving the FedEx tracking number from us, please kindly email us within 24 hours on the changes to your shipping address. If there are any changes to your shipping address (WITHOUT an email notification within 24 hours), you will have to pay for the re-routing charges by FedEx.

Who are our Official carriers?
FedEx and DHL are our official shipping carriers.

When will I receive my shipment?
The goods will be delivered to your doorsteps within 5 working days, upon confirmation of order and availability of stock. In the case of back-order items, the goods will be delivered when stock is available. Every purchase will come with a tracking number from FedEx. You can track the delivery status of your purchase with the fedex tracking number from our website, or www.fedex.com. Top

Do you ship internationally?
Yes, we ship internationally. But, we'd like to stress that all delivery to physical addresses only as our shipping carrier Do Not deliver to P.O. Box or mailbox addresses. Top

What is the Orolus.com Return Policy?
In order to provide the best shopping experience possible, Orolus.com provides a money back guarantee or exchange policy to all its customers.

Simply put, if you are not entirely satisfied with your purchase, it can be returned in exchange for another!

Returns/ Exchange requests must adhere to the conditions prescribed below:

1. It must not be classified as a "special order" item

"Special order" items are not part of our usual stock and as such it has to be ordered specifically for each order. For this reason, these items are exempted from any returns or exchanges.

In the event that the "special order" item is received in a faulty or damaged condition then we can accept a return for a replacement.

Rest assured, the customer will be notified before the order is processed if the watch chosen is deemed a "special order" item.

2. Notification within 48 hours of receipt

We require you to e-mail us within 48 hours of receipt if you are not happy with your purchase or to notify us of any defect/ discrepancies on the watch to obtain a Return Merchandise Authorization (RMA) number.

An RMA is a confirmation from Orolus.com that your return/exchange request has been accepted and will be issued to you via e-mail. Note that the e-mail will also include further instructions on how to return your purchase.

Please note that an RMA number expires after 14 days of the issuing date. Therefore, all returns must be received by Orolus.com within 14 days of the issuance of the RMA number.

All return(s) which are over the 48 hours notification period or 14 days return period or without an RMA will be refused. In such cases, the item will be returned back and the buyer will be charged for the re-shipping costs.

3. The watch must not be worn

The watch can only be returned if it has never been worn. For this reason, we attach a security seal with each watch. Please do not remove the security seal that is attached to the watch. We will not accept any return if the security seal has been tampered with or removed.

Kindly note that, it is difficult to wear a watch, even for even short periods, without scratching or blemishing it in some way. Therefore, please do not wear a watch that you think you might return.

We will refuse any returns should there be signs of the watch being worn, as we do not sell used watches. The watch must also not be resized or altered in any way.

Please return the watch in the original box with all the original packing material, manuals, warranty cards (not filled out) and any other material(s) that came with the watch.

4. A) Restocking fee, delivery charge and value of exchange item - (for exchanges)

A return for an exchange will be subject to a 5% restocking fee (minimum of US$15 applies). It is calculated as 5% of the initial watch value.

Customer will be responsible for the return freight charge as well as the shipping cost for the newly exchanged watch. (An exception is made if the watch was received in a faulty or damaged condition. In such instances where the customer is not at fault, the courier charge will be paid by Orolus.com.)

An exchange will only be accepted for the same or higher value item.

Any exchange(s) after the first one will incur a 10% or US$20 restocking fee (which ever is higher based on the cost of the preceding watch).

Requesting a refund after performing an exchange will result to a 20% or US$30 restocking fee whichever is higher. Please understand that this is done to prevent abuse of our exchange policy.

Kindly advice in advance on the watch model you wish to exchange for in order to avoid disappointment.

B) Restocking fee - (for returns)

A return for a refund will be subjected to a 10% restocking fee or US$25 (which ever is higher based on the cost of the watch).

Customer will be responsible for the return courier charge. (An exception is made if the watch was received in a faulty or damaged condition. In such instances where the customer is not at fault, the courier charge will be paid by Orolus.com.)

Information on the choice of courier
You may use our FedEx / DHL account to return the package for a lower rate but we do not guarantee that the charges to be US$10. We ship in bulk and the special rate is given to us based on volume shipments. We will not bear the cost for the return shipment. All shipping charges would be waived for the return of faulty watches only.

To prevent any misunderstanding, we would suggest that you contact FedEx / DHL to get a quote for return shipping charges before requesting for a pick up.

For your own protection, you may wish to insure the watch you are returning. We will not assume liability for any damage or loss which occurred during shipping on returns.

We strongly suggest you use FedEx, DHL, TNT and UPS.

We do not recommend using the normal postal service as parcels are not traceable until 30 days after the package has been shipped and in our experience can lead to uncontrolled delays. Top

Buyer's Guide
How do I find my product?

Orolus.com offers a wide selection of watches from a vast variety of manufacturers, divided into different categories according to brand, activity, size, and price range. That's still a lot of stuff to sort through, so we created an advanced search engine to help you quickly find whatever you want. Top

How do I navigate the site?
Search

The easiest and fastest way to find something in any of our stores is to use the Keyword / Model number search located at the left side of each page, below the pull-down list categories. Search throughout the entire Orolus.com site, or use the pull-down list to limit your search to a particular watch brand. You can search by the name of the product, or features of the watches such as manufacturer, model, water resistance, etc.
Browse

Our site is also a great place to browse. Click on any of the watch brands listed on the left side of each page. Visit the veritable cornucopia of watch brands or explore our What's New, What's In and What's hot lists. Enjoy a complete shopping experience without ever leaving your home! Top

Contact Us
Company Information

Established since 2000, Orolus.com aims to offer the widest selection of leading watch brands at competitive prices whilst providing a safe and personalized service to each customer. We sincerely hope our "On time. Anytime." approach will make your shopping experience at Orolus a pleasant one.

Orolus.com is a privately funded company headquartered in Kuala Lumpur, Malaysia. For more information about Orolus.com contact us at +603-20702263, or by fax +603-20702264 (add 011 prefix if calling from US), or leave your email at our Contact Us form, or by snail mail at:

Sourcing Office :
Orolus.com
Suite 8-12B-1
Level 12B Menara Olympia
No. 8, Jalan Raja Chulan
50200 Kuala Lumpur, Malaysia


Orolus.com
Fair Investments Ltd.,
11 Floor Dah Sing Life Building, Central,
Hong Kong.
(Please do not send any returns/exchanges to these addresses)

Top

Payment Method / Ordering Options
Mode of payment

We accept Visa, MasterCard and American Express. Paypal now accepted.

Customer Service Tips & FAQ's - Men's & Women's Watches - Orolus Watches Acceptance Mark

Alternatively, Wire Transfer is accepted. Please take note that customer need to pay for the bank charges USD15 plus the total purchase price and deposit the money into the following bank account:

Beneficiary Bank: United Overseas Bank (Malaysia) Bhd
Swift code: UOVBMYKL
Account name: Orolus.com Sdn. Bhd.
Account number: 248-3-027563-5
Bank Address: Menara UOB, Jalan Raja Laut 50350 Kuala Lumpur Malaysia

Beneficiary Bank: CIMB Bank Berhad
Swift code: CIBBMYKL
Account name: Orolus.com Sdn. Bhd.
Account number: 1414003-379905-0
Bank Address: Ground Floor, Menara Olympia, No. 8, Jalan Raja Chulan 502000 Kuala Lumpur Malaysia

You will receive our email once your payment is received and expect to receive your package within 4-5 business days.

If you are paying via Paypal, please make your payment to paypal@orolus.com (our Paypal account)

Our Promise
Competitive pricing
Orolus stocks a wide array of watches in our warehouse. With strong buying power, Orolus is able to secure very competitive pricing from our distributors. In addition, through our worldwide offices, Orolus keeps watch of global watch price fluctuations. All these savings are passed on directly to you! We believe that our prices are very competitive, if you find a better price, let us know. We will try our utmost to match or beat the price.

Price match policy
Identical: The item must be identical.

Single Use: Discounts issued cannot be used with a price match.

Legitimate: The site must be a legitimate site, not ebay sites or yahoo sites that do not guarantee warranty. Sites which do not offer the original manufacturers' warranty &/or files off the serial number from the watch are also disqualified.

Criteria: Orolus does not match prices from physical stores as our focus is to provide the best prices amongst all Internet competitors. 

We do not match prices after an order has been placed, in all match price circumstances, the lower price has to be quoted before the customer makes the order.

After an order has been placed, we will not entertain any requests for match prices.
We reserve the right to verify the competitor's prices and availability before we confirm the final price.
To match price please click Here


Large collection of watches
Orolus buys a large number of watches to cater to different people from different lifestyles. Our collection, which expands daily, currently has over 2000 models. If you do not find what you are looking for, kindly email us at: orolus@orolus.com with the model or the description of the watch you desire. Our staff is eager to help. Top

Secure online transaction
Orolus utilizes secured, 128 bit SSL encryption technology in order to protect your private information. Shop online worry-free. You may also click on the Verisign logo below to authenticate the our digital certificate. Top

Free gift packaging
People love getting watches as gifts, and Orolus is here to help. With a vast collection of watches at competitive prices, you are sure to find the gift of your choice. Orolus offers FREE gift-wrapping to our customers, just tick 'Yes' at the shopping page to select this option! Top

Money back guarantee
Orolus believes in complete customer satisfaction, and offers money back guarantee on all our watches. Please note that if you intend to return a watch, do NOT wear it, as the polished surfaces of any watch are very susceptible to scratches. Only watches that are received in their original conditions will be refunded. Please refer to our

Return policy for more details. Top

Support
Live Help
Orolus.com staff are online to answer any questions you may have. To initiate a chat, simply click on the "Click for Live Help" button located on the lower left column in the main page. A window will pop up, enabling you to communicate with Orolus personnel. Top

Warranty Information
All watches available from Orolus.com come with the original manufacturers’ international warranty. On top of that, every watch purchased from Orolus.com comes with an limited one year warranty exclusively provided by Orolus.com. Warranty work will be handled by the manufacturers. Please contact us at our Contact Us form should you have further questions. Top

 

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